Please transfer all your funds out of the wallet prior to deletion process.

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Account Deletion

  1. Launch the Clave Smart Wallet app on your mobile device.
  2. Navigate to the Account Settings.
  3. Tap on the profile icon.
  4. Select “Settings” from the menu.
  5. Select “Advanced Settings” option.
  6. Scroll down to find the “Delete Account” option.
  7. Tap on “Delete Account” and confirm your decision by following the on-screen prompts.

If you encounter any issues or need further assistance, please contact our customer support team at privacy@clave.team with the subject line “Account Deletion Request.”

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Collected Data

  1. Account Information Your public wallet address, email (optional) and username (optional), photo (optional). Other users can view your profile, including your photo, within the app, fostering a more interactive community. If you prefer to maintain complete privacy, we recommend not providing optional information such as your username or photo.

  2. Device Information Such as the type and version of the device,, certain device settings like language, time, time zone, and Internet Protocol (IP) address.

  3. Usage Information Information about activity on the digital content viewed, features accessed, such as visited pages, searches, or links clicked.

  4. Push Token We rely on the push notification systems of your device, such as iOS and Android, to send you notifications related to your wallet activities and security. These push tokens (device tokens) do not carry any personal information but are used solely to direct notifications to devices that have our wallet software installed. This ensures that important information about your wallet is securely and directly delivered to your device. Anyone who wishes to completely avoid the processing of push token data can disable push notifications for the app in the Settings section of their device. Therefore, we are unable to process your push token identity that is generated based on your device information.

  5. Transaction Information The information contains data about the type of transaction, amount, assets, and other transaction metadata. We may collect your information from other sources, including:

    ● Publicly available Blockchain Data We collect publicly available blockchain data, including details of transactions, assets held in your wallet, and other relevant information. This is essential to accurately reflect the activity in your wallet and ensure the security of your operations within the blockchain network. This data helps us maintain the integrity and reliability of our app by providing real-time, accurate information directly to your device.

  6. AD_ID and Android_ID We collect unique device identifiers to track certain ad performances of Clave Wallet and prevent certain sybil attack factors for our campaigns.

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Deletion and Data Removal Process

Upon account deletion, Clave Smart Wallet will securely delete all associated user data within 6 years after the end of service, ensuring full compliance with data retention policies. If a user submits a request for data removal, all data will be permanently erased from our systems within one year of the request. This process ensures that user privacy is respected while adhering to legal and regulatory requirements.

Contribution Guidelines